Service & Support After-sales Service

After-sales Service

Submit your after-sales request and our team will respond within 1 business day.
Please have your product serial number and purchase information ready before proceeding.

1Instructions
2Customer Info
3Product Info
4Issue Details

Before You Begin

Thank you for choosing EENOVANCE. To process your after-sales request efficiently, please read the following before proceeding.

All information submitted will be used solely for after-sales service purposes and will not be shared with any third parties. Please ensure all fields are filled in accurately, incomplete or incorrect submissions may delay the processing of your request.

Warranty Scope

This service covers product defects in materials and workmanship under normal operating conditions within the applicable warranty period.

Capacity Expansion

If you are adding modules to an existing system, please contact us at aftersales@eenovance.com before submitting, additional authorization may be required.

Required Items

Product model, serial number (S/N), proof of purchase, and photos showing the installation and the fault condition.

Customer Info

Identity

Contact Information

Full Name *

Email Address *

Phone Number *

Country *

Region *

Installation Address

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Product Info

Purchase & Installation

Purchase Date *

DD/MM/YYYY

Installation Date *

DD/MM/YYYY

Installer/Company Name

Distributor/Reseller Name

Battery System

Battery Model *

Number of Units *

Total Capacity (kWh) *

Battery Serial Number(s) *

Inverter/Other Equipment

Inverter Brand *

Inverter Model *

Inverter Serial Number

Proof of Purchase *

Select File

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Issue Details

Issue Category

Fault Description

Purchase Date *

Error Code (if any)

System Status at Fault

Supporting Photos/Videos

Select File

Include: system overview, cable connections, BMS display, error screen