Technical Support
Expert assistance across the full product lifecycle, from installation and commissioning to long-term performance optimization. Find resources, connect with our engineers, or browse FAQs below.
What We Cover
Installation & Commissioning
Step-by-step guidance for system wiring, parameter setup, and initial startup. On-site engineering support available for C&I and utility-scale projects.
Fault Diagnosis & Troubleshooting
Cloud-based remote diagnostics using real-time monitoring data and fault codes. Troubleshooting reports and recommended corrective actions are provided for complex cases.
Firmware & Software Updates
BMS and inverter firmware updates delivered via OTA remote push. Platform release notes and update guides available in the Download Center.
Performance Review & Optimization
Battery health assessments and charge/discharge strategy recommendations for systems with long-term operational data. Available on request.
Related Videos
FAQs
Browse answers to common questions about EENOVANCE products, installation, warranty, and support.
All components and accessories are complete.
Installation tools and safety equipment are prepared.
Cable specifications meet installation requirements.
The installation environment complies with local electrical standards.
Hybrid Inverter: 4kW/6kW/8kW
Residential Battery: 5kWh~25 kWh
C&I Battery: 60kWh~229kWh
C&I All in one cabinet:
50kW/60kWh, 105kW/221kWh, 200/418kWh,
125kW/261kWh, 250kW/522kWh, 500kW/1044kWh
Uitlity-scale BESS: 5.016MWh
We support most of the inverter in the market, Check the details of the compatible Inverter.
Yes, all of our battery supports parallel connection, maximum 15 batteries in parallel.
We use passive cell balancing in our battery pack.
We mainly use battery cell from REPT Energy.
Yes, our low voltage battery has optional external WIFI dongle, high voltage has built-in WIFI in the BCU. The remote monitoring APP is EENOVANCE. It can be searched in the app store.
The warranty covers defects caused by poor workmanship or defective materials, ensuring the product's reliability under specified conditions.
The warranty period varies by product model. Generally, our batteries come with a standard valid warranty of 10 years or 6,000 cycles, whichever comes first, under conditions of 80% DOD, 25°C, 0.5C, and 70% EOL.. Please refer to the specific product manual or warranty document for details.
Ensure the warranty card is stamped by the EENOVANCE or dealer, filled in, and kept in good condition without any scratches or alterations.
You need the original warranty card and the invoice showing the product's serial number.
You can reach EENOVANCE at our headquarter office via phone at +86 755 86566313 or contact us at https://www.eenovance.com/contact-us
Warranty claims will be invalid if the serial number is missing, modified, or illegible.
We have established global subsidiaries/offices in Germany, Poland, Nigeria, Myanmar, South Africa and etc. Each site integrates sales and service capabilities to provide localized support and faster response.
Our primary R&D center is based in Shenzhen, China. Manufacturing operations are carried out in both Shenzhen and Dongguan, ensuring strong production capacity and flexibility to meet growing global demand.
Our manufacturing facilities span over 20,000 square meters, equipped with automated and digitalized production lines. With an annual capacity exceeding 6.5GWh, we are well-positioned to support global needs across residential, commercial, and utility energy storage markets.
